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Terms and conditions

PRICES
Prices are in Euros (Eur) as shown on our web  site. The stated estimated price upon confirmation of a reservation may be subject to changes in instances of changes in one ore more of the following price factors:

• Transportation costs, including fuel costs.
• Taxes or charges for certain services, for example, landing fees or charges for boarding or disembarking at harbors or airports.
• The exchange rate of the currency that applies to a specific tour.The agreed price may not be changed during the last 20 days prior to the beginning of a tour.

CANCELLATION
All cancellations must be made by e-mail. Cancellation charges are as follow:
Vatnajokull Travel reserves the right to always keep 20% confirmation fee to cover costs. If clients cancel their tour more than 48 hours prior to departure, 80% refund will be given. If clients cancel their tour within 48 hours of departure no refund will be given.

INSURANCE
We advise all our clients to have insurance.

OTHER
All complaints must reach Vatnajokull Travel within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

Note: Vatnajokull Travel reserves the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Vatnajokull Travel. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes, Vatnajokull Travel do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.Change fee: If one requests changes to pre-made packages (i.e. self-drive packages), such as adding nights into the program, changing hotels or dates a change fee of EUR 100,- will be charged.Please note that there is no fee for booking additional nights in Reykjavík before or after a tour/package. Last minute change fee: If a confirmed service is changed less than two weeks prior to arrival of the client, change fee of EUR 100,- will be charged.


INSURANCE
Participants have the option of purchasing at their own expense a travel, accident/illness and luggage insurance through the travel agency or with the insurance companies. Additionally, cancellation insurance as such protection is not included in the price of a tour.

VALIDITY OF PRICES
All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Vatnajokull Travel reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control.

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WHAT ARE WE ALL ABOUT?

logoWould you like to drive a snowmobile on Europe´s largest glacier, sail among icebergs or explore our black sand dunes on ATV´s? How about viewing the magnificent Northern lights on a cold winter night? Vatnajökull Travel offers exciting tours around the region, all year long.  We plan our clients' trips, and acquire whichever service that is needed to make the tour as enjoyable as possible.

How to find us?

island

The Vatnajökull region is easy to reach all year long! Eagle Air makes frequent flight between Höfn and Reykjavík and daily busses run daily from Reykjavík and Akureyri during the summer months.

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CONTACT INFORMATION

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